Your privacy is paramount to MAKEME ENLIGHTENMENT PRIVATE LIMITED (“Limitless Glowing”, “we,” “us,” or “our”). We respect the privacy of every individual who visits our website and recognize your concerns about the information you provide us and how we handle it. This Privacy Policy outlines the types of personal information MAKEME ENLIGHTENMENT collects, how we use it, our practices regarding cookies, third-party integrations, data retention, and your rights concerning your personal data.
By accessing or using our website, https://limitlessglowing.com/, you agree to the terms of this Privacy Policy. Please review it carefully.
1. Information Collection
When you visit this website, we will not collect any personally identifiable information about you (such as your name, address, contact number, e-mail address, payment details, etc.) unless you provide it to us voluntarily.
Information you provide to us voluntarily may include:
- Contact Information: Name, email address, phone number, shipping address, billing address.
- Account Information: Username, password, purchase history.
- Payment Information: While we process payments, we do not store sensitive payment card details on our servers. This information is securely handled by our third-party payment gateways.
- Communications: Information you provide when contacting us with queries, feedback, or support requests.
- Marketing Preferences: Your preferences for receiving marketing communications.
- Reviews & Feedback: Content you submit as product reviews or general feedback.
If you opt not to provide us with personally identifiable information, no material consequences will result, although you may not be able to participate in certain promotions, complete purchases, receive product information, or utilize certain personalized features.
2. Using Personal Information
MAKEME ENLIGHTENMENT PRIVATE LIMITED may store and process your personally identifiable information for the following purposes:
- Order Fulfillment: To process your orders, deliver products, manage returns and exchanges, and facilitate payments.
- Customer Support: To respond to your comments, queries, requests, and provide effective customer service.
- Service Improvement: To better understand your needs, improve our products, services, and website functionality.
- Personalization: To personalize your shopping experience, including product recommendations and tailored content.
- Communication & Marketing: To send you marketing or promotional materials, newsletters, updates, and other relevant information via SMS, voice calls, email, WhatsApp, or RCS, based on your preferences. You can opt-out of marketing communications at any time.
- Feedback & Surveys: To contact you for feedback after a product purchase. This outreach is conducted solely for quality and experience improvement purposes and is not considered a service-related communication.
- Security & Fraud Prevention: To protect our website, prevent fraudulent transactions, and ensure the security of our services.
- Legal & Regulatory Compliance: To comply with applicable laws, regulations, and legal processes.
3. Sharing Personal Information
MAKEME ENLIGHTENMENT PRIVATE LIMITED will not share your personally identifiable information with any external organization for that organization’s independent use without your prior consent, except as described below:
- Service Providers: Your information may be shared with trusted agents or contractors working on behalf of MAKEME ENLIGHTENMENT (e.g., payment gateways, shipping partners, IT service providers, marketing platforms) in connection with services they perform for us. These third parties are obligated to keep your information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for MAKEME ENLIGHTENMENT.
- Legal Requirements: We may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise, or defend our legal rights.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information.
- Aggregated/Anonymized Data: We may share aggregated or anonymized non-personally identifiable information with third parties for analytics, research, or marketing purposes, which cannot be used to identify you individually.
Additionally, any information submitted voluntarily to this website—such as feedback, questions, comments, or suggestions (that are not personal data)—will be considered non-confidential, and MAKEME ENLIGHTENMENT reserves the right to use and respond to such information in a manner it deems appropriate.
4. Cross-border Data Transfers
Information that MAKEME ENLIGHTENMENT collects may be stored, processed, and transferred between any of the countries in which MAKEME ENLIGHTENMENT operates (including but not limited to India) to enable the use of the information in accordance with this Privacy Policy. This means your personal information may be transferred to countries that may not have the same level of data protection laws as your country of residence.
In addition, personal information that you submit for publication on the website (e.g., product reviews, public comments) will be published on the internet and may be available around the world. You agree to such cross-border transfers of personal information.
We take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy, even when transferred across borders.
5. Cookies and Non-Personally Identifiable Information Collected Automatically
When you visit this website, we may collect information about you that is not personally identifiable through the use of “cookies” and similar tracking technologies.
What are Cookies? Cookies are small text files placed on your device (computer, tablet, smartphone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners.
How We Use Cookies: We use cookies for various purposes, including:
- Essential Cookies: Necessary for the website to function properly (e.g., enabling shopping cart functionality, secure login).
- Analytical/Performance Cookies: To collect information about how visitors use our website (e.g., pages visited, time spent on site, error messages) to help us improve its performance and user experience.
- Functionality Cookies: To remember your preferences and choices (e.g., language, region) to provide a more personalized experience.
- Advertising/Targeting Cookies: To deliver advertisements more relevant to you and your interests, and to measure the effectiveness of advertising campaigns.
Third-Party Cookies: We may also use cookies from third-party service providers (e.g., Google Analytics, advertising networks, social media platforms) for analytics, advertising, and social media features. These third parties may collect information about your online activities across different websites over time.
Managing Cookies: Most web browsers allow you to control cookies through their settings preferences. You can typically set your browser to refuse all cookies, accept specific types of cookies, or alert you when a website tries to place a cookie. Please note that blocking or deleting cookies may impact your experience on our website and may prevent certain features from functioning correctly.
Non-Personally Identifiable Information Collected Automatically: Examples of other non-personally identifiable information collected automatically include:
- The type of internet browser or computer operating system you are using.
- The domain name of the website from which you linked to our site.
- Your IP address (which may be anonymized).
- Clickstream data.
MAKEME ENLIGHTENMENT does not collect personally identifiable information automatically, but we may tie information collected automatically to your previously submitted personally identifiable information to understand user behavior better and improve services.
6. Third-Party Integrations
Our website integrates with various third-party services to enhance functionality and provide a better experience. These integrations may include:
- Payment Gateways: For secure processing of payments (e.g., SabPaisa, Razorpay, PayU).
- Shipping & Logistics Partners: For order delivery and tracking.
- Marketing & Analytics Platforms: For understanding website traffic, user behavior, and running marketing campaigns (e.g., Google Analytics, Meta Pixel).
- Social Media Platforms: For sharing content and providing social login options.
- Customer Support Tools: For managing customer inquiries and communications.
These third-party providers may collect and process your personal data independently according to their own privacy policies. We encourage you to review their respective privacy policies to understand their data handling practices. MAKEME ENLIGHTENMENT is not responsible for the privacy policies or practices of any third-party websites or services.
7. Data Retention Period
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
The specific retention period will depend on the type of data and the purpose for which it was collected. For example:
- Order Information: Retained for transactional records, warranty purposes, and legal/tax compliance (e.g., for 7 years as required by Indian tax laws).
- Account Information: Retained as long as your account is active or as needed to provide services.
- Marketing Preferences: Retained until you unsubscribe or withdraw consent.
- Customer Service Inquiries: Retained for a period to allow us to refer to past communications for service improvement.
After the retention period expires, your personal data will be either deleted, anonymized, or aggregated.
8. Your Customer Rights
As a valued customer and user of MAKEME ENLIGHTENMENT, you have certain rights regarding your personal information, in accordance with applicable data protection laws (including the Digital Personal Data Protection Act, 2023 in India). These rights include:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Correction/Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
- Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances (e.g., when the data is no longer necessary for the purpose for which it was collected, or if you withdraw consent).
- Right to Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
- Right to Grievance Redressal: You have the right to lodge a complaint with our designated Grievance Officer regarding any concerns about our data handling practices.
To exercise any of these rights, please contact us using the contact information provided in Section 10. We will respond to your request in accordance with applicable law. We may need to verify your identity before processing your request to ensure the security of your data.
9. Securing Your Data
MAKEME ENLIGHTENMENT is committed to protecting your personal information. We implement reasonable technical and organizational precautions to prevent the loss, misuse, alteration, or unauthorized access to your personal information. This includes, but is not limited to, using secure servers, encryption of data in transit (SSL/TLS), access controls, and regular security audits.
Agents or contractors of MAKEME ENLIGHTENMENT who have access to your personally identifiable information in connection with providing services for MAKEME ENLIGHTENMENT are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for Limitless Glowing.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. MAKEME ENLIGHTENMENT is not liable to any individual who has posted their personally identifiable information on this website and is being misused by somebody else due to no fault, negligence, or otherwise on the part of Limitless Glowing.
10. Other Websites
This website may contain links to other websites. Our websites may contain links with other websites whose information and privacy practices are different from ours. MAKEME ENLIGHTENMENT is not responsible for the privacy policies or practices of any third party websites linked from our site. We encourage you to read the privacy policies of every website you visit.
11. Contact Information & Grievance Redressal
If you have questions, comments, concerns, or wish to exercise your data rights regarding this Privacy Policy or our data practices, you may contact us:
For General Inquiries & Data Rights Requests:
MAKEME ENLIGHTENMENT PRIVATE LIMITED
Building No./Flat No.: PB1/639,
Vashisht Electrical & Bartan Bhandar
Locality: JANAKPURI B-1 , New Delhi, West Delhi,
Delhi—110058
Contact No. – 730-372-0375
Email: support@limitlessglowing.com
For Grievances / Data Protection Concerns:
We have appointed a Grievance Officer to address any complaints or concerns you may have regarding our data handling practices.
Grievance Officer: Hritik
Email: grievances@limitlessglowing.com
We will acknowledge your grievance within 48 hours and endeavor to resolve it within 30 days from the date of receipt.
We will be happy to answer your questions.